EXECUTIVE OVERVIEW
Payment Operations Health
Monthly GMV
$25.3M
▲ +18.4% MoM
Recon Match Rate
99.2%
▲ +0.3pp vs target
Open Disputes
143
▼ −22 vs last month
Net Processing Cost
1.74%
▲ −8bps saved vs Q3
OPERATIONAL FLAGS · REQUIRES ACTION
3 CRITICAL
RECON BREAK — MASTERCARD SETTLEMENT
Feb 14 settlement file shows $48,320 MXN variance between processor report and internal ledger. Likely timing difference on 3 cross-day batches. Pending confirmation from MC ops team.
CHARGEBACK SPIKE — AMAZON.COM.MX
Chargeback rate on AMZN seller increased from 0.6% to 1.4% week-over-week. Investigating root cause: possible promotion abuse or fulfillment delays. Seller notification queued.
CONTRACT RENEWAL — CONEKTA (PROCESSOR)
Current pricing agreement expires Mar 31. Benchmark analysis shows 12–15bps savings achievable vs current rate via volume-tiered renegotiation. Draft prepared for review.
GMV BY PRODUCT · 12-MONTH TREND (MXN MILLIONS)
MONTHLY
RECONCILIATION ENGINE
Transaction-Level Match Analysis
Txns Processed
847K
Feb 2025 · MTD
Matched
839.8K
99.15% match rate
Breaks Identified
7,214
↓ 32% vs Jan
Unresolved Breaks
312
$184K MXN exposure
MATCH RATE BY PRODUCT
TARGET: 99%
BREAK ROOT CAUSE ANALYSIS
312 OPEN
RECENT RECONCILIATION BREAKS — PENDING RESOLUTION
REQUIRES ACTION
| DATE | TXN ID | PROCESSOR | PRODUCT | INTERNAL AMT (MXN) | PROCESSOR AMT (MXN) | DELTA | STATUS | CATEGORY |
|---|---|---|---|---|---|---|---|---|
| Feb 14 | TXN-884920 | Mastercard | Card | $12,840 | $12,720 | −$120 | BREAK | FX rounding |
| Feb 14 | TXN-884891 | Mastercard | Card | $35,480 | $35,280 | −$200 | BREAK | Timing diff |
| Feb 13 | TXN-881204 | Conekta | Bill Pay | $5,200 | $5,200 | $0 | MATCHED | Resolved |
| Feb 12 | TXN-879050 | SPEI | Loan | $18,000 | — | −$18,000 | BREAK | Missing record |
| Feb 12 | TXN-878940 | Visa | Marketplace | $3,440 | $3,440 | $0 | MATCHED | Auto-resolved |
| Feb 11 | TXN-876210 | Conekta | Card | $9,760 | $9,760 | $0 | PENDING | Awaiting CF |
DISPUTES & CHARGEBACKS
Chargeback Monitoring & Win Rate Tracking
Chargeback Rate
0.31%
▼ Below 0.5% threshold
Open Cases
143
$892K MXN at risk
Win Rate (90d)
68.4%
▲ +5.2pp vs Q3
Recovered (MTD)
$340K
MXN · Feb 2025
CHARGEBACK TREND · MONTHLY
BELOW THRESHOLD
DISPUTES BY REASON CODE
MC/VISA CODES
ACTIVE DISPUTE CASES — TOP BY EXPOSURE
143 OPEN
| CASE ID | SELLER | NETWORK | REASON | AMOUNT (MXN) | OPENED | DUE DATE | STATUS | EVIDENCE |
|---|---|---|---|---|---|---|---|---|
| CB-2025-441 | Amazon MX | Visa | Item not received | $28,400 | Feb 10 | Mar 3 | OPEN | Submitted |
| CB-2025-438 | Mercado Libre | Mastercard | Not as described | $18,200 | Feb 9 | Feb 28 | OPEN | Pending |
| CB-2025-412 | Steve Madden | Visa | Fraud – no auth | $9,800 | Feb 4 | Feb 25 | WON | Accepted |
| CB-2025-398 | Ben & Frank | Mastercard | Credit not issued | $6,400 | Feb 1 | Feb 22 | WON | Accepted |
| CB-2025-375 | Netflix MX | Visa | Cancelled subscription | $2,100 | Jan 28 | Feb 18 | LOST | Expired |
| CB-2025-360 | Telcel | Mastercard | Duplicate charge | $1,800 | Jan 25 | Feb 14 | WON | Accepted |
PROCESSING COST OPTIMIZATION
Vendor Economics & Commission Revenue
Gross Processing Cost
2.18%
of GMV · blended
Commission Revenue
0.44%
▲ +8bps from merchants
Net Cost
1.74%
▼ −8bps vs Q3 target
Annual Savings Opportunity
$1.2M
MXN via renegotiation
PROCESSING COST WATERFALL · BPS OF GMV
FEB 2025
COST BREAKDOWN
Interchange
41%
Processor Fees
28%
Network Fees
18%
Fraud/Risk
8%
Other
5%
PROCESSOR / VENDOR BENCHMARKING & CONTRACT STATUS
2 RENEWALS DUE
| VENDOR | TYPE | CURRENT RATE | MARKET BENCH | DELTA | MONTHLY VOL | CONTRACT EXP | STATUS | ACTION |
|---|---|---|---|---|---|---|---|---|
| MC Mastercard | Network | 1.20% | 1.10% | +10bps | $14.2M | Dec 2025 | ACTIVE | Monitor |
| VI Visa | Network | 1.15% | 1.10% | +5bps | $8.4M | Jun 2025 | ACTIVE | Review Q2 |
| CO Conekta | Processor | 0.60% | 0.48% | +12bps | $18.6M | Mar 2025 | EXPIRING | Renegotiate NOW |
| SP SPEI / Banxico | Transfer rail | $0.50 MXN | Fixed | — | $2.1M | N/A | ACTIVE | Optimize routing |
| OX OpenPay | Processor | 0.55% | 0.50% | +5bps | $4.8M | Apr 2025 | DUE SOON | Start negotiation |